Audi of Oakland Testimonials

Thank you for excellent Audi Service

I would like to pass along my appreciation for the excellent customer
service I received from your Service Department on Saturday, December
5th. I came into a very difficult situation when my 2001 A4 had
ignition issues and needed to be towed to your shop very early Saturday
morning.
 
As an Air Force pilot at Travis AFB, I am currently tasked with working
night shifts to oversee missions launching from our base. I had been
awake for almost 24hrs at the time I had the vehicle towed and was
worried that I would be without the car going into my night shifts on
Saturday and Sunday. The fact I was exhausted and this happened on a
weekend when most rental companies and shops are closed obviously didn't
help the situation. However, your service advisor Johnny Cheng went
above and beyond what was necessary and worked to have the car repaired
and ready for pickup before I had to return to work Saturday evening.
It is a tremendous relief to not be dealing with rental cars and
shuttling vehicles around during the weekend and my late night work
schedule.
 
Johnny met me with a smile and showed no frustration with having to work
a few minutes past closing to have my car returned to me. Thank you!
 
I wish you and your service team a very happy holiday season and New
Year.

Best Regards,

- Jason